Terms

Amiti is provided by Amiti Connect (Pty) Ltd. The Electronic Communications and Transactions Act 25 of 2002 (the ECT Act) asks us to give you these details:

• Full name and legal status: Amiti Connect (Pty) Ltd, a private company
• Registration number: 2019/387758/07
• Place of registration: South Africa, with the Companies and Intellectual Property Commission
• Director: Theunis de Klerk
• Physical address: Crossfire Place, 15 Gardener Williams Avenue, Paardevlei, Somerset West, 7130
• Address for service of legal documents: Crossfire Place, 15 Gardener Williams Avenue, Paardevlei, Somerset West, 7130
• Phone: +27 83 244 5540
• Email: hello@amiti.co.za
• Website: amiti.co.za

In these terms "Amiti", "we" and "us" mean Amiti Connect (Pty) Ltd. "You" means the person using this website, and, where you take up Amiti, the estate, school, club or other organisation you act for.

These terms apply when you use this website and when you take up Amiti. By using the website, or by taking up Amiti, you agree to them.

If your organisation has signed a separate agreement with us for Amiti, that agreement applies where it differs from these terms.

Our privacy notice explains how we handle personal information. It forms part of these terms.

Amiti is an assistant that helps a community run its WhatsApp groups. It has three parts:

• A dedicated observer number that sits in your groups. From the day it joins a group, it reads and records what is posted, so that your admins can read and search the record. It does not post. Earlier history is not imported.
• An assistant number that your members message. It answers each member in a private chat, from your rules and documents and recent notices in your groups. When it does not know, it says so and points the member to your office.
• A dashboard for your admins, with every group, every conversation with the assistant, notifications and member tools.

Amiti flags messages that look abusive or that break your rules. It does not delete messages or remove people by itself: your admins decide. Members keep using WhatsApp as they do now and install nothing.

What each plan includes is set out on our pricing page.

• Prices. Our plans, add-ons and sending costs are on our pricing page, in rand. All prices include VAT. There are no delivery or set-up charges unless we agree them with you in writing first.
• Sending costs apply only when you send a broadcast, notice, reminder or template message, at the rates on the pricing page.
• Invoices. We send an invoice each month. It is payable on receipt, by electronic funds transfer to the bank account shown on the invoice.
• Card details. We do not take card or bank details on this website.
• Price changes. We tell you in writing at least one month before a price change takes effect. You can cancel before then.

• Set-up. We agree a set-up date with you on our first call. We then set up your two WhatsApp numbers, and you add the observer number to your groups.
• Free trial. You can try the Community, Estate or School or organisation plan free for 14 days, with no credit card. If it is not for you, we switch Amiti off and you owe nothing.
• Month to month. There is no minimum term. Amiti runs from month to month until you cancel.
• Pausing. You can pause for R99 a month. We keep your number and your data while you are paused.
• Cancelling. You can cancel at any time by telling us by email or WhatsApp. Cancellation takes effect at the end of the month you have been invoiced for. We do not refund part of a month, except where the law requires us to.
• When the service ends. We delete your community's records, or return them to you, as our agreement with you says.

Cooling-off

If you are a consumer under the ECT Act, meaning a natural person taking up Amiti for your own use, and you took it up through an electronic transaction, you may cancel without reason and without penalty within seven days of our agreement (section 44 of the ECT Act). We refund anything you paid within 30 days of cancellation. The right does not apply where section 42(2) of the ECT Act excludes it, for example where the service starts with your consent within the seven days (section 42(2)(d)).

These terms are on this page. You can save or print them at any time, and we will email you a copy if you ask. We confirm each plan you take up in writing, and we email you every invoice. Keep these for your records. If you need a copy of an earlier invoice or agreement, ask us and we will send it.

If you take up Amiti for a community:

• you confirm that you are authorised to act for that community, and to add Amiti to its groups;
• you tell your members that Amiti records the groups, and why, as our privacy notice describes;
• you use Amiti only to run your community's groups, lawfully, and not to harass, track or unlawfully monitor anyone;
• you keep your dashboard log-in details safe and tell us straight away if you think someone else has used them;
• you check important answers. The assistant answers from what you give it, and it can be wrong.

• You may read, save, print and share pages from this website for your own use and to discuss Amiti with others.
• The Amiti name, logo, text, illustrations and design belong to us. Do not use them for anything else without our written permission.
• Do not try to break into the website, disrupt it or use it for anything unlawful.
• We work to keep the website accurate, but it can contain mistakes. If something on it is wrong, tell us and we will fix it. Prices are confirmed in writing when you take up a plan.
• If we link to another website, we do not control it and are not responsible for it.

Amiti works with WhatsApp, which we do not control. WhatsApp can change its service or restrict a number at any time. If that affects your observer number, we replace it as soon as we reasonably can. The number your members message stays the same. Messages posted while a number is being replaced may not be recorded.

WhatsApp is a trademark of WhatsApp LLC. Amiti is not affiliated with or endorsed by WhatsApp or Meta.

Please read this section carefully. It limits what we are responsible for.

We provide Amiti with reasonable care and skill. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or any other law that cannot be limited by agreement.

To the extent the law allows, and except for loss caused by our gross negligence or wilful misconduct:

• we are not responsible for loss caused by WhatsApp, by your network or devices, or by anything else outside our reasonable control;
• we are not responsible for indirect or consequential loss, such as lost profits;
• we are not responsible for what members post in your groups, or for what your admins decide to do about it;
• our total responsibility to you for any claim is limited to the fees you paid us for Amiti in the three months before the claim arose.

We do not take payment details on this website, and we never ask for your card or bank details. Invoices are paid by electronic funds transfer through your own bank.

Our privacy notice explains what personal information we collect, why, who we share it with and how we protect it. Our access to information manual explains how to ask for records we hold.

• Membership and codes. We do not belong to any self-regulatory or accreditation body, and we do not subscribe to any code of conduct or alternative dispute resolution code.
• Complaints. If something goes wrong, contact us first, so that we can try to put it right. We aim to reply within five working days.
• The law. South African law governs these terms and any dispute about them. Either of us may take a dispute to a South African court that has jurisdiction, including a magistrate's court.

We may update these terms. The date at the top shows when they last changed. If a change affects customers, we tell them in writing at least one month before it takes effect. The terms in force when you use the website or Amiti are the ones that apply.