An assistant for every resident. A quieter day for the estate office.
Amiti gives each resident a private WhatsApp line for estate questions, and gives the estate office one view of every group. It answers from your conduct rules, your notices and your own residents' recommendations.
This is what one estate's WhatsApp looks like.
Two official groups, four everyday ones, five for buying and selling, and thirteen clubs. Twenty-four groups, hundreds of residents, and a handful of volunteers trying to keep up.
The assistantOfficial Two groups
- Announcements
- Emergencies
Everyday Four groups
- General
- Pet Owners
- Fibre and Internet
- The Restaurant
Buy and sell Five groups
- Buy and Sell
- Kids
- Clothing
- Collectables
- Local Business
Clubs Thirteen groups
- Garden Club
- Wine Lovers
- Caravan and Camping
- Arts and Crafts
- Cooking and Baking
- Culture Club
- Bible Study
- Bootcamp
- Touch Rugby
- Padel
- Gamers
- Chess Club
- Mountain Bike
Seven things residents stop asking the office.
The estate rules.
Pets, noise, building work, letting, speed limits, braais, drones.
Resident: Can my builder work on a Saturday?
Assistant: Yes, from 08:00 to 13:00. No building work on Sundays or public holidays. This is from the estate's conduct rules, section 9.
Example
Practical information.
Bin day, security numbers, visitor and contractor access, facility hours, office contacts.
Resident: When do the bins go out?
Assistant: Wednesday. Put your bin out on Tuesday night, because collection can be before 07:00.
Example
Who the neighbours recommend.
Service providers that residents have recommended in the groups.
Resident: Can anyone recommend a plumber?
Assistant: Residents have recommended two plumbers in the groups. Here are their details.Sipho, plumber · 082 *** 4417Thandi, plumber · 071 *** 2958
Example
What is happening right now.
Recent notices from the groups, usually within about half an hour, with the source named.
Resident: Is the power out everywhere?
Assistant: Yes. Estate management posted on the Announcements group at 11:42. The fault is on the municipal side.
Example
The restaurant.
Menu, hours and events, with the menu sent as a PDF in the chat.
Resident: What's on at the restaurant this week?
Assistant: Quiz night is on Thursday at 18:30. The kitchen is open until 21:00. Here is this week's menu.This week's menu · PDF
Example
Getting settled.
A personal welcome for new residents and a walk through the first weeks.
Resident: We moved in yesterday. What do we need to know?
Assistant: Welcome. Here is your welcome pack. Start with gate access for your visitors, then bin day. Which would you like first?Welcome pack · PDF
Example
In the resident's own language.
The assistant replies in the language it is asked in.
Resident: Wanneer word die vullis verwyder?
Assistant: Woensdae. Sit jou drom Dinsdagaand uit, want die vragmotor kom soms voor 07:00.
Example
Less to answer. More you can see.
- Fewer repeat questions. The assistant takes the routine ones, at any hour, from sources you have approved.
- One view of every group. Every group, and every conversation with the assistant, in one dashboard, with notifications for abusive messages, requests to join and changes in membership.
- A resident list that means something. Upload your resident list. Check any group against it, see who is not on the list, and remove them in bulk.
- A welcome that does not depend on memory. When you add a new resident, they get a welcome message. The assistant sends your welcome pack when they ask for it.
- Recommendations nobody has to maintain. Residents ask the assistant who the neighbours recommend, and get the names that have come up in the groups.
- What residents are asking. See the questions residents put to the assistant, and the ones it could not answer.
- A monthly community report, prepared for you.
What the assistant will not do.
- It will not post in your groups. Answers go to the resident who asked, in a private chat.
- It will not answer anyone who is not a member of your groups.
- It will not delete a message or remove a resident by itself. It flags, and your admins decide.
- It will not pass one resident's personal details to another.
- It will not handle complaints, disputes or levy queries. Those go to the estate office.
- When the answer is not in your approved sources, it is set up to say so.
On the way.
Facilities bookings, visitor access from the chat, automatic reminders, voting and surveys, and estate document packs for tenants.
One plan for an estate.
R1,299a month
or R12 per unit (minimum R999 a month)
Month to month, with a 14-day free trial.
All prices include VAT.