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Two numbers, one dashboard, and a set-up we do with you.

Amiti works inside the WhatsApp groups you already have. Nobody installs anything, and members keep using WhatsApp as they do now.

Four steps, and we do the first two.

  1. 1

    We agree what the assistant should know.

    A short call about your rules, your documents, your notices and your member list.

  2. 2

    We set up your two WhatsApp numbers.

    Amiti provides both.

  3. 3

    You add the observer number to your groups.

    From that day Amiti keeps a record of each group that your admins can read and search. Earlier history is not imported. Make the number a group admin if you want to manage members from the dashboard.

  4. 4

    You tell your members.

    Share the assistant's number. Members message it like any other contact.

One number listens. One number answers.

The observer number sits in your groups. It reads and records what is posted. It does not post.

The assistant number is the one your members message. It answers each member in a private chat.

Why two. Keeping them apart keeps the groups quiet. It also means the number your members know stays the same if the observer number ever has to be replaced.

One place for every group.

  • Every group, and every conversation with the assistant, in one dashboard.
  • Notifications for abusive messages, requests to join and changes in membership.
  • Member tools: upload your list, check a group against it, add or remove members in bulk, and approve requests to join.
  • Activity: messages, replies and reactions over time, and your most active groups and members.
  • The questions members ask the assistant, and the ones it could not answer.
  • Several organisations under one login, with your team invited.

Questions people ask.

Do members need to install anything?
No. They use WhatsApp exactly as they do now.
Does the assistant post in our groups?
No. It answers in private chats only.
Can it see messages from before we started?
No. The record starts on the day the observer number joins a group.
Who can message the assistant?
Members of your groups. Anyone else gets no reply.
What does it answer from?
Your rules and documents, and recent notices in your groups. When an answer comes from a notice, it says where and when the notice was posted.
What happens when it does not know?
It says so, and points the member to your office.
Does it delete messages or remove people?
Not by itself. It flags, and your admins decide.
How quickly is trouble picked up?
Abusive messages are flagged as they come in. Posts that break your own rules are checked in batches through the day.
Which languages does it speak?
It replies in the language the member writes in.
Can we change what it says?
Yes. Your admins can edit what the assistant knows and how it answers.
How is personal information handled?
The privacy notice sets out what Amiti collects and why.
Is Amiti part of WhatsApp?
No. Amiti is a South African company and is not affiliated with WhatsApp or Meta.
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